FAQs

FREQUENTLY ASKED QUESTIONS 

 

How long does it take until I see results in my skin? 
We'd recommend using our products for 3-4 weeks of frequent uses to start noticing a difference in your skin's texture, clarity and radiance. 

 

Are your products cruelty-free and vegan? 
Yes, our products were only tested on babes like you and some of our products are vegan. You can check the list of ingredients in each product. We can ensure you that our suppliers are cruelty-free too. 

 

Are your products natural? 
Yes, 100% natural and hand-crafted by Diana Vo, an estheician with over 10 years of experience in facials. 


Are your products paraben, sulfate, synthetic fragrance, and phthalate free?
yes, our founder has uber sensitive skin so she's taken a lot of pride in creating products without these nasties. 


What is the shelf-life of your products? 
As our products do not contain any preservatives, most have shelf-life of 6-12 months. You can read the shelf-life of each product on our labels indicating a 6m or 12m which means 6month upon opening or 12 months upon opening. 


Where are your products made? 
Our products made in Toronto, Canada and London, United Kingdom depending where our founder is residing. 


Why are your prices marked in US dollars? 
Our prices are marked in US dollars as majority of our customers shop in US and overseas. 


Where do you ship? 
we ship worldwide! 


 What is your shipping policy and how fast will I get my order? 
For our shipping policy, please click this link. 

 

 

If your questions haven't been answered, please email us at hellovobeauty@gmail.com